Privacy Policy

At V’s Gifting Co. we are committed to protecting your privacy and ensuring that your personal information is collected and used properly, lawfully, and transparently in accordance with the Protection of Personal Information Act (POPIA) of South Africa.

This Privacy Policy explains how we collect, use, store, and protect your personal information when you use our website, place an order, or interact with our business.

1. Information We Collect

We may collect the following personal information:

* Full name
* Contact number
* Email address
* Delivery and billing address
* Company details (for corporate orders)
* Payment information (where applicable)
* Uploaded artwork, logos, and design files
* Order history and communication records
* Any other information required to complete your order

We only collect information necessary to provide our products and services effectively.

2. How We Use Your Information

Your personal information may be used for:

* Processing orders and quotations
* Customer support and communication
* Delivery and shipping arrangements
* Payment processing and invoicing
* Custom design and production requirements
* Corporate and bulk order management
* Marketing communication (only where consent is given)
* Improving our products, services, and website experience
* Legal and regulatory compliance

We will never sell your personal information to third parties.

3. Sharing of Information

We may share your information with trusted third parties only where necessary, including:

* Courier and delivery companies
* Payment service providers
* Printing and production partners
* Website hosting and technical service providers
* Legal or regulatory authorities where required by law

All third parties are expected to handle your information responsibly and securely.

4. Protection of Personal Information

We take reasonable technical and organizational steps to protect your personal information against:

* Unauthorized access
* Loss or theft
* Misuse or disclosure
* Damage or destruction

While we take all reasonable precautions, no online system can guarantee complete security.

5. Cookies and Website Usage

Our website may use cookies to improve user experience, monitor website performance, and help us understand customer behaviour.

Cookies may help us:

* Remember your preferences
* Improve website speed and functionality
* Track product interest and browsing behaviour
* Improve marketing and customer experience

You may disable cookies through your browser settings if preferred.

6. Customer Rights

You have the right to:

* Request access to your personal information
* Request correction of inaccurate information
* Request deletion of information where legally permitted
* Withdraw consent for certain uses of your information
* Object to direct marketing communications

Requests may be submitted using our contact details below.

7. Retention of Information

We retain personal information only for as long as necessary for:

* Order fulfillment
* Accounting and invoicing
* Legal compliance
* Business records
* Customer support and after-sales service

After this period, information will be securely deleted where appropriate.

8. Third-Party Links

Our website may contain links to third-party websites such as payment gateways, courier services, or social media platforms.

We are not responsible for the privacy practices of these external websites.

9. Changes to This Privacy Policy

V’s Gifting Co. reserves the right to update this Privacy Policy at any time without prior notice.

Updated versions will be published on our website and continued use of our services constitutes acceptance of any updates.

10. Contact Us

For any privacy-related questions, requests, or concerns, please contact:

**V’s Gifting Co.**
569 Frederika Street, Shop Nr 4
Gezina Galleries, Pretoria
Pretoria, Gauteng
South Africa

079 425 4562
info@vsgiftingco.co.za

We are committed to handling your personal information responsibly and respectfully.